What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Wonderful people. Always willing to help you. Been going to the Governors Dr. located for several years. I always have great care.

Debbie Howard, on Google

Michael and the representative are polite and professional. I have use this business last year 2022 and this year 2023. I appreciate Michael's honesty and knowledge. I highly recommend.

Sharlene Moore, on Google

The Balance and Hearing Center provided an audiology appointment expeditiously. The receptionist was professional and courteous. The facility is easily accessible, clean and functional for the purpose of my visit.

Jose Juvera, on Google

I was taken very good care of. Michael went beyond the call of duty. He showed me things on my hearing aides I didn't know were there. I won't forget my experience. I'm now a permanent patient. I highly recommend The Balance and Hearing Center.

Pama Lyons, on Google

It's nice to have a pleasant visit every time. They took the time to explain and fit me with my hearing aids. I am able to call and talk to them with any questions or concerns and they do not make me feel like I am inconveniencing them. Micheal and...

Sheila Torongeau, on Google

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