What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Excellent service, very knowledgeable. Always there to answer any questions.

Carolyn Hamilton, on Google

Friendly staff service was smooth and easy. Doctor was very sweet and happy made the visit enjoyable

R Marq, on Google

They were very nice and thorough. I got to see inside my ears to see if there was a problem. I would recommend them to everyone get your hearing checked it’s quick and painless. Thank you

J. Davis, on Google

Too shelf hearing testing center. Staff is extremely knowledgeable and professional. Best customer service experience in the medical field I have ever encountered. All of these traits are hard to come by these days in one business.

Brandon Sheltrown, on Google

I needed hearing protection for hunting. I explained before I went I was not interested in hearing test or hearing aids, just ear plugs. Staff agreed without question and never mentioned either during visit. I received comprehensive breakdown of various products and made my decision. They never pushed more expensive...

Snuff Thompson, on Google

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