What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Best choice I have made in years. Considered the Balance and Hearing Center along with two other hearing aid providers. It’s been five years and I have received outstanding service. Michael Toth is a true professional and has kept my hearing in perfect working order. From cleaning to adjusting the...

Bob Osborne, on Google

Very attentive to your hearing. Extensive testing and knew what you needed. Even were very knowledgeable about what your insurance will do for you.

Gail Seals, on Google

The staff is caring and I can honestly say that I received one-on-one undivided attention, and that meant a lot to me. I now not only have the appliances I needed, but I now have my provider for life.

Natalie Herring, on Google

Very friendly, knowledgeable and helpful! Today, Oct.12, 2023 I had an issue with my hearing aid, took it in, they fixed it and I was a walk-in. They were very fast and efficient. I would recommend to anyone looking to hear better.

Tara Foshee, on Google

Wonderful people. Always willing to help you. Been going to the Governors Dr. located for several years. I always have great care.

Debbie Howard, on Google

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